Returns & Refunds

We want you to be completely satisfied with your purchase from Dr. Stivai Limo. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy. Please read the details below for information on how to return items and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Timeframe: Returns must be initiated within 30 days of receiving your order.

• Condition: Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

• Exclusions: Certain items, such as customized products and intimate bedding items (e.g., pillows, mattress protectors), are non-returnable for hygiene reasons. Please review the product description for specific return exclusions.

2. How to Return an Item

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization: Once your return is approved, we will provide you with a return shipping label and instructions on how to send your items back. You are responsible for the return shipping costs, unless the return is due to a defect or error on our part.

3. Packaging: Carefully repackage the item(s) in their original packaging. Make sure the products are secure to avoid damage during return shipping.

4. Ship the Item: Once your return is authorized, ship the items back to the address provided. Please retain a copy of the tracking number for reference.

3. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method, typically within 7-10 business days. Please note that your financial institution may take additional time to reflect the refund in your account.

• Partial Refunds: If the returned items are damaged or show signs of wear, we reserve the right to issue a partial refund.

• Non-refundable Shipping Costs: Shipping costs for both the original order and the return are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will provide a prepaid return label for the return of the defective or incorrect item, and you will be eligible for a full refund or a replacement.

6. Final Sale Items

Items marked as final sale are not eligible for return or refund. These products will be clearly indicated at the time of purchase.

7. Contact Us

If you have any questions or need assistance with your return, feel free to contact our customer service team:

Email: [email protected]

Thank you for shopping with Dr. Stivai Limo. We strive to make your shopping experience as smooth and satisfying as possible!